Live / Sports
This page sets out how pl88 handles your personal data — what we collect when you open an account, how that data moves through payment routes like Touch 'n Go eWallet, DuitNow and FPX, and what choices you hold over your own records. Access to this platform depends on local law and is available where local law permits.
When you open an account with us, we collect the details you supply during registration — your name, contact address, and the credentials you use to log in. When you fund your account via Touch 'n Go eWallet, DuitNow or FPX, we receive a transaction reference and the amount moved; we do not store your full wallet credentials or banking PIN on our servers. We use your data to operate your account, process withdrawals back to the same payment method you deposited with, and send you account-level messages such as deposit confirmations or security alerts. We do not sell your personal data to marketing firms. Where we work with payment processors to route Touch 'n Go eWallet or DuitNow transactions, those processors handle data under their own published policies — we share only what is needed to complete the transfer. We retain account records for as long as your account remains active and for a period after closure as required by applicable law in the region where the service is accessed. You can review or query any stored record by reaching our support team through the contact path listed on this page. Availability of all services depends on local law and eligible regions.
Transaction references are passed to our payment processor to confirm your deposit. We do not hold your full eWallet credentials.
DuitNow transfers are matched to your account by reference number. The bank details used remain within the payment network, not on our platform servers.
FPX sessions are handled by the bank gateway. We receive a success or failure signal and the amount; no banking login data is stored by us.
This policy covers data processed directly by pl88 — your account registration details, payment transaction references and support interactions. It does not extend to third-party websites linked from our pages, nor to the internal data practices of payment networks such as Touch 'n Go eWallet or DuitNow. Understanding the boundary helps you know where to raise a question with us versus where to consult the relevant third party directly.
Data collected when you create or log into your account — email, contact details and session records — falls fully within this policy. You can request a copy or correction at any time.
We capture transaction references and amounts for deposits and withdrawals. The payment rail itself — Touch 'n Go eWallet, DuitNow or FPX — operates under the payment provider's own data terms.
Game titles available in the lobby, odds data and promotional copy on our pages are covered by this policy in terms of how we log your browsing behaviour and cookie preferences on this domain.
External links, game studio platforms and payment processors operate outside this policy's scope. We recommend reading each provider's published data terms before sharing information with them directly.
You have practical options when it comes to the personal data pl88 holds on your account. Requesting a copy of your stored details is straightforward — reach out via the support email listed below and we will respond within the timeframe set by applicable regional law. If any detail is incorrect, such as a misspelled name or an outdated contact address, you can ask us to correct it; corrections that affect payment records may require identity verification through the same channel you used to fund your account. Where you believe data is being held beyond what is necessary, you can raise a query and we will review the retention basis. These rights apply where local law permits and may vary depending on the region in which you access the platform.
Contact support with your registered email address to request a summary of the personal data associated with your account.
Name, contact address or other stored details can be updated on request. Payment-linked fields may require additional identity confirmation.
If you have a question about how a specific piece of data is used or retained, write to our privacy contact address and we will respond with the basis for that processing.
Our support team is the first point of contact for all privacy-related questions. Use the live chat or email channel — both are linked from the account dashboard after login.
For any question about the data we hold, a correction request or a query about how your Touch 'n Go eWallet or DuitNow transaction reference is stored, you can reach us through three channels. Response times depend on query complexity; we aim to acknowledge all privacy-related messages promptly and resolve straightforward requests without unnecessary delay.
Start a chat session from the account dashboard after login. Select the account or privacy category to route your query to the right team.
Send your privacy or data query to our published support email address. Include your registered email so we can locate your account records.
The current state of your account data and active payment methods is shown in your account dashboard after login. Check there first for transaction references and stored details.
pl88 applies standard security practices to the data stored on your account. This section outlines the four areas where we have made deliberate choices about how your information is handled — from the cookies placed on your device to the retention period applied to closed accounts.
We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences from the settings panel on this site. No advertising-network cookies are set without disclosure.
Login credentials are stored in hashed form. We do not hold your Touch 'n Go eWallet PIN or FPX banking password — those stay within the respective payment network at all times.
We keep account records while your account is active and for a defined period after closure, as required under applicable law in the region where you access the service. Retention periods for transaction references follow the same regional requirement.
When we update this policy, the revised version is published on this page with the update date noted at the top. Continued use of your account after a policy update means you have had the opportunity to review the change.
These are the questions we hear most often about how your data is handled on pl88. If your question is not covered here, use the live chat or email channel from your account dashboard.
We collect your name, email address and contact details at registration. When you make a deposit via Touch 'n Go eWallet, DuitNow or FPX, we receive a transaction reference and the deposit amount. We do not store your wallet PIN or online banking credentials.
Yes. Contact our support team via live chat or the published support email with your registered email address. We will respond within the timeframe set by applicable law in your region. This applies where local law grants that right.
We pass transaction references to payment processors — such as those handling DuitNow or FPX routes — only to complete your deposit or withdrawal. We do not sell your data to marketing companies or share it beyond what is needed to operate your account.
We retain your records for a period after account closure as required by applicable law in the region where you accessed the service. Transaction references tied to Touch 'n Go eWallet or FPX deposits follow the same retention rule. You can ask about the specific period via our support email.
Reach out via live chat or support email with the correction you need. Name and contact fields can usually be updated promptly. If the correction touches a payment-linked field, we may ask you to confirm your identity through the same method used for your last deposit.
We use session cookies to maintain your login and analytics cookies to understand page usage. You can manage these from the cookie settings panel on this site. We disclose any third-party cookie before it is set. No cookies track you across unrelated websites without your knowledge.